Refund and Returns Policy

Thank you for shopping at Premium Carts Shop. We are committed to ensuring your satisfaction with our vape carts. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns for vape carts under the following conditions:

• You must initiate a return request within [X] days from the date of delivery.
• The vape carts must be unused, unopened, and in the same condition as when you received them.
• You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping method to ensure the safe return of the product.

2. Refunds

Once we receive your returned vape carts and verify their condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note the following:

• The refund will exclude any original shipping fees unless the return is due to an error on our part.
• Refunds may take [X] business days to appear in your account, depending on your payment provider’s policies.

3. Damaged or Defective Products

In the unlikely event that you receive damaged or defective vape carts, please contact us immediately within [X] days of delivery. We will work with you to resolve the issue promptly. Depending on the circumstances, we may offer a replacement or a refund.

4. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team at [contact information] and provide your order details and reason for the return.
• Our team will guide you through the return process and provide you with any necessary instructions.
• Package the vape carts securely and ship them back to us using a trackable shipping method.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a vape cart for a different variant or product, we kindly ask you to return the original item following the return process outlined above and place a new order for the desired item on our website.

6. Exceptions

Please note that certain items, such as opened or used vape carts, are not eligible for return or refund due to hygiene and safety reasons, unless they are defective or damaged upon receipt.

7. Contact Us

If you have any questions, concerns, or require further assistance regarding our Return and Refund Policy, please don’t hesitate to contact our customer support team at +1 (650) 382-2930

Please retain your proof of purchase and carefully review our Terms and Conditions for additional information on our policies.

Last updated: 09/08/2022

By making a purchase from Premium Carts Shop, you acknowledge and agree to comply with our Return and Refund Policy.